1. Introduction

This Privacy Policy describes how Tacivo ("we," "our," or "us") collects, uses, and protects information when you visit our website at tacivo.com (the "Website").

This policy applies only to this Website. It does not apply to the Tacivo platform or services, which are governed by separate terms and privacy policies provided to customers.

2. Information We Collect

2.1 Information You Provide

Contact Information: When you fill out contact forms, schedule calls, or email us, we collect your name, email address, company name, and any message you provide
Calendar Scheduling: When you book a call through our Calendly integration, your information is collected by Calendly according to their privacy policy

2.2 Automatically Collected Information

Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
Device Information: IP address, browser type and version, operating system, device type, screen resolution
Referral Information: The website or search engine that referred you to our Website
Cookies and Similar Technologies: Small text files stored on your device to improve your browsing experience (see Section 5 for details)

3. How We Use Your Information

We use the collected information for:

Communication: Respond to your inquiries, schedule calls, and provide information about our services
Website Improvement: Analyze how visitors use our Website to improve content, design, and user experience
Analytics: Understand visitor demographics and behavior to optimize our marketing efforts
Marketing: Send you information about our services if you have expressed interest (you can opt out at any time)
Legal Compliance: Comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party services that help us operate our Website, such as:
- Vercel (website hosting)
- Calendly (meeting scheduling)
- Analytics providers (e.g., Google Analytics, if applicable)
Legal Requirements: When required by law, court order, or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales (with the same privacy protections)

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze Website traffic. Types of cookies we use:

5.1 Essential Cookies

Required for the Website to function properly. These cannot be disabled without affecting Website functionality.

5.2 Analytics Cookies

Help us understand how visitors interact with our Website by collecting and reporting information anonymously.

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Website.

Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block all cookies
Clear cookies when you close the browser

6. Data Security

We implement reasonable technical and organizational measures to protect your information:

HTTPS/TLS encryption for data transmission
Secure hosting infrastructure
Access controls limiting who can view your information
Regular security reviews

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

Contact Form Submissions: Retained for up to 2 years after your last interaction with us
Analytics Data: Aggregated and anonymized data may be retained indefinitely
Legal Requirements: Some information may be retained longer to comply with legal obligations

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Objection: Object to our processing of your information
Restriction: Request restriction of processing in certain circumstances
Data Portability: Receive your information in a structured, machine-readable format
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, contact us at hello@tacivo.com. We will respond within 30 days.

9. GDPR Compliance (EU Visitors)

For visitors in the European Union, we comply with the General Data Protection Regulation (GDPR):

Legal Basis: We process your information based on:
- Your consent (contact forms, marketing)
- Legitimate interests (analytics, Website improvement)
- Legal obligations
Data Controller: Tacivo is the data controller for information collected on this Website
Right to Complain: You have the right to lodge a complaint with your local data protection authority

10. Third-Party Links and Services

Our Website may contain links to third-party websites and services, including:

Calendly: Meeting scheduling (governed by Calendly's privacy policy)
External Resources: Blog posts, articles, or reference materials

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our Website is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Our Website is hosted on Vercel's infrastructure, which may store data in various locations globally. If you are visiting from outside the region where our servers are located, your information may be transferred across borders.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by the European Commission.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our Website does not currently respond to DNT signals, as there is no common industry standard for DNT interpretation. You can control tracking through cookie settings and browser preferences.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date. Material changes will be prominently indicated on our Website.

15. Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: hello@tacivo.com